Shipping and Returns Policy

Shipping Information

At Crave Royale, we strive to deliver your perfumes swiftly and securely. Here’s what you need to know about our shipping policy:

Delivery Charges:

For orders under 100 AED, a delivery charge of 20 AED will be applied at checkout.

For orders of 100 AED or more, delivery is free!

Processing Time:

All orders are typically processed within 1-3 business days. You will receive a confirmation email once your order is shipped.

Delivery Time:

Standard delivery within the UAE usually takes 2-5 business days. Please note that delivery times may vary based on your location and external factors.

International Shipping:

We offer international shipping! Delivery charges and times will be calculated at checkout based on your destination. Customs duties may apply, depending on the country.

Returns Policy

Your satisfaction is our top priority! If for any reason you’re not happy with your purchase, our returns policy allows you to return unused items.

Return Eligibility:

You can return any unused products within 7 days of receipt for a full refund or exchange. To be eligible for a return, items must be in their original packaging and not used.

Return Process:

To initiate a return, please contact our customer service team at [insert contact email or phone number]. We will provide you with instructions on how to return your product.

Refunds:

Once we receive your returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used at the time of purchase.

Exchanges:

If you would like to exchange a product for a different fragrance, please contact us for assistance, and we will guide you through the process.